1) Direct the letter to the Head/Chief Minister/Chief Executive Officer/Managing Director or equivalent and preferably hundreds more (his assistants, those below him, staff, colleagues, etc) so that everyone can read it and share. It is much better if this complaint is sent via email so that the content can be easily spread through the intranet and internet.
2) Don't forget to start off with a bold subject line and give the appropriate greeting - Sir/Mdm, etc. For example:
Subject: A complaint about the quality control of SAF officers3) Follow up with a brief description of your role in the organisation.
Dear Sirs and all,
4) Then write an extensive report of your complain, preferably at least 10 paragraphs long. Remember to make it as detailed as possible.
5) After the report, write your editorial or analysis. This is where you make your feelings known if you feel you're being mistreated or an action taken isn't fair, why should the organisation take your complaint seriously, etc. Make sure this is around 10 paragraphs long too. The longer, the more impact ya.
6) And to end it all do provide a summary and sign off with your name and position. For example:
While I may only be a 2nd lieutenant, I am a citizen of this country. And as a citizen I have the right to demand high standards from the leaders of the SAF While it is true that high standards are hard to come by and even harder to enforce, for such events to come to light and yet nothing be done about it is to say the very least, unacceptable and disappointing.That's it. Oh I forgot to add that it helps if your father happens to be the Prime Minister of your country, your mum runs the country's investment arm and your grandad is the most powerful person to have ever lived in the country.
2LT Li Hongyi
For a great example of a complaint letter (written by Li Hongyi -yup, he's the PM's son), click here.
Update: If you are too lazy to write one yourself, here's the automatic complaint letter generator. (Thanks Pete)